Hello Sir, I am Kumar Shashi Raj, I made a payment for my Axis bank credit card dues on 31.1.2024 from SBI internet banking, its Last date was 05.02.2024, but payment not reflected in Axis bank credit card dues nor returned to my SBI account till 14th Feb 2024, due to delay I have been charge penalty and interest, and bad effect on my CIBIL score. I raised complains to Axis Bank Credit card department and SBI. but I did not get concrete answer from them. I got a reply from Axis bank saying that UPDATE FROM AGGREGATOR THAT THERE WAS A DOWN TIME ISSUE FROM SBI, due to this the payment has been failed. I just want to know who is responsible Axis Bank or SBI and how to raise complain against them so that penalty, interest, and effect on CIBIL score, mental trauma I have borne. I want justice.

Ans: Mr. Sam. I appreciate that you took action to pay your outstanding credit card dues. Let’s address your concern step-by-step and analyse the potential penalties and interest charges you might face for the delayed payment.

Understanding Credit Card Late Payment Charges
Since your credit card due date was on 31.10.2024, and you made the payment on 04.11.2024, there is a delay of 4 days.

Most credit card companies, including SBI, charge a late payment fee if payments are not made on or before the due date. Additionally, interest charges are applied on the outstanding amount.

The fees and interest can add up quickly, especially if the outstanding amount is significant, like your balance of Rs 48,000.

Let’s break down the potential charges you could face and how they are typically calculated.

Late Payment Fee
Credit card companies usually charge a fixed late payment fee based on the outstanding balance.

For an outstanding balance like yours (Rs 48,000), the late payment fee can range between Rs 750 to Rs 1,300.

The fee depends on the bank's specific policies, so you may want to check your credit card terms or contact customer service for the exact amount.

Interest Charges on Outstanding Dues
Credit card interest rates can be quite high, typically ranging from 3% to 4% per month, which translates to an annual rate of 36% to 48%.

Since you missed the due date, the interest will be charged on the full amount of Rs 48,000 from the billing date, not just the delayed period.

Additionally, interest will also be charged on any new purchases made until the payment is fully cleared. This is known as the revolving credit interest.

Potential GST Charges
In addition to late payment fees and interest, GST (Goods and Services Tax) of 18% is applied on both the late fee and the interest charges.

This means that your overall charges will increase slightly due to this additional tax.

Summary of Expected Charges
Late Payment Fee: Approximately Rs 750 to Rs 1,300 based on your outstanding balance.

Interest Charges: Calculated on the outstanding amount of Rs 48,000 at a rate of 3% to 4% per month.

GST: An additional 18% on the total of late fee and interest.

Immediate Actions to Minimise Future Charges
Pay Off Dues Quickly: If possible, try to pay off any remaining balance immediately to stop further interest accumulation.

Contact the Bank: It may be worth calling the SBI customer service and explaining your situation. Sometimes, banks waive late fees for customers with a good payment history.

Set Up Auto-Debit Facility: To avoid missing payments in the future, set up an auto-debit from your bank account for at least the minimum due amount.

Monitor Your Statements: Regularly check your credit card statements to avoid any surprise charges. It’s crucial to stay on top of payments, especially during festive or busy periods.

Long-Term Strategies to Avoid Debt Trap
Credit cards are convenient but can lead to debt if not managed carefully. Here are some suggestions:

Clear Dues in Full: Always aim to clear the total due amount by the due date. Paying only the minimum due will result in accumulating interest on the remaining balance.

Avoid Making New Purchases on Credit: Until you clear your dues, try to avoid using your credit card for new purchases to prevent additional interest.

Emergency Fund: If possible, build a small emergency fund to handle unexpected expenses. This way, you won't have to rely on credit cards.

Use Debit Cards for Everyday Expenses: To reduce your dependency on credit, use a debit card for regular purchases. This will help you manage your expenses better.

Some Final Insights
Credit card debt can quickly spiral out of control if not managed properly. The key is to act promptly and clear your dues to avoid paying hefty fees.

Late fees, interest, and GST charges can add up, making it essential to pay attention to due dates. Even a few days' delay can be costly.

By taking proactive measures and maintaining discipline in payments, you can avoid future charges and keep your finances in good health.

If you are struggling with managing debt or financial planning, consider consulting a Certified Financial Planner to guide you towards better financial management.

Best Regards,

K. Ramalingam, MBA, CFP,
Chief Financial Planner,
www.holisticinvestment.in
https://www.youtube.com/@HolisticInvestment

Ans: Hello;

Please file FIR with cyber cell(helpline no. 1930)/local Police immediately.

Inform RBI and SBI about the fraud and seek help for refund.

Please be vey careful and cautious.

Never share your personal details, OTP etc on public platforms and phone calls/messages.

Best wishes;