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Ramalingam

Ramalingam Kalirajan  |8900 Answers  |Ask -

Mutual Funds, Financial Planning Expert - Answered on May 12, 2024

Ramalingam Kalirajan has over 23 years of experience in mutual funds and financial planning.
He has an MBA in finance from the University of Madras and is a certified financial planner.
He is the director and chief financial planner at Holistic Investment, a Chennai-based firm that offers financial planning and wealth management advice.... more
Kumar Question by Kumar on Feb 18, 2024Hindi
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Hello Sir, I am Kumar Shashi Raj, I made a payment for my Axis bank credit card dues on 31.1.2024 from SBI internet banking, its Last date was 05.02.2024, but payment not reflected in Axis bank credit card dues nor returned to my SBI account till 14th Feb 2024, due to delay I have been charge penalty and interest, and bad effect on my CIBIL score. I raised complains to Axis Bank Credit card department and SBI. but I did not get concrete answer from them. I got a reply from Axis bank saying that UPDATE FROM AGGREGATOR THAT THERE WAS A DOWN TIME ISSUE FROM SBI, due to this the payment has been failed. I just want to know who is responsible Axis Bank or SBI and how to raise complain against them so that penalty, interest, and effect on CIBIL score, mental trauma I have borne. I want justice.

Ans: Hello Mr. Kumar Shashi Raj,

I understand the frustration and inconvenience you've faced due to the delay in your credit card payment reflecting on your Axis Bank account. It's indeed disheartening to experience such issues, especially when you've taken timely action to fulfill your financial obligations.

It's essential to determine accountability in situations like these. While Axis Bank has mentioned a downtime issue from SBI, it's crucial to delve deeper into the matter to ascertain where the responsibility lies. Both institutions play integral roles in the transaction process, and pinpointing the exact cause of the failure is essential to seek redressal.

Your proactive approach in raising complaints with both Axis Bank and SBI is commendable. However, if you haven't received satisfactory responses, you may consider escalating the matter further. You can approach the banking ombudsman, a regulatory body established to address grievances related to banking services. They can investigate the issue impartially and facilitate a resolution.

Meanwhile, to mitigate the adverse impact on your financial standing, you can request Axis Bank to waive off the penalty and interest charges, citing the delayed payment due to technical issues beyond your control. Additionally, you may inquire about any measures they can take to rectify the effect on your CIBIL score.

Remember to keep documentation of all communication and transactions related to this issue for future reference.

Stay resilient throughout this process. Justice may take time, but your persistence can lead to a favorable outcome.

Best Regards,

K. Ramalingam, MBA, CFP,
Chief Financial Planner,
www.holisticinvestment.in
DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Users are advised to pursue the information provided by the rediffGURU only as a source of information to be as a point of reference and to rely on their own judgement when making a decision.
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