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Khevna

Khevna Shah  | Answer  |Ask -

HR Expert - Answered on Apr 10, 2023

Khevna Shah is the head of human resources at Coverfox Insurance. She has 14 years of experience in human resources across industries like manufacturing, banking & financial services and insurance. Her expertise includes talent acquisition, retention, employee engagement and developing a performance focussed culture.
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Riki Question by Riki on Mar 26, 2023Hindi
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Career

Hello madam, I have a question. I work in a bank as an officer. The problem that i feel i myself am having is i do not talk much or say the least at my workplace. For this reason people start misunderstanding me. But by nature i am introvert. Please help

Ans: If you are an introvert and wish to stay so, that is fine... every workplace has different personalities and that shouldn't be a reason for others to misunderstand you.

But if you do want to work on that aspect, you can do small exercises to help you work towards extroversion. You can consciously take initiative to speak up with colleagues over lunch or coffee breaks and build rapport with them. Think up a couple of topics in your mind beforehand so that you feel more prepared.


It does take a while to get out of your comfort zone but take small steps and you should be there.
Career

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Ashwini

Ashwini Dasgupta  |104 Answers  |Ask -

Personality Development Expert, Career Coach - Answered on Sep 25, 2023

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Presently I am working as a General Manager Purchase and my age is 44, I find difficult in speaking without any agenda/specific question. Even in informal dinners or just casual talks I become blank. This is same in my personal life also. Like introvert type, but this is taking a toll on my professional as well as personal. I try very hard to be fluent with people but I am not able to do it. If somebody speaks 20 line and I convey the same in 1 line. But it is boring for others. How do I improve it.... like storytelling type.
Ans: Dear Balaji,

Thank you for writing in.

First of all, stop labelling yourself (like you have mentioned in the above question "I am an Introvert type"). As humans our brains are wired to believe what information we feed to ourselves.

Second, acceptance. Accepting the way, you are. That is your strength.

Certain steps that can be considered -
- Know the agenda you are entering into. This will help you prepare in advance on the conversations you need to engage in.
If there are no agendas then you can -
- Initiate small talks. For example- talk about current affairs in the industry (avoid talking about religion or politics) as this can get sensitive. Conversation should be general in nature. This will help you break the ice with the individual.
- Asking open ended questions- such questions help you encourage others to share more information. Instead of asking yes/no questions, ask questions that require a more detailed response, such as "What was that experience like for you?" or "Tell me more about..."
- Focus on your observation- Observe your surroundings and what's happening in the environment. You can use these observations as conversation starters. For example, if you're at a restaurant, you can comment on the decor, the food, or the atmosphere.
- Share Personal Stories- Personal anecdotes can make your conversations more relatable and engaging.
-Use Body Language- Your body language can enhance your communication. Maintain eye contact, use gestures to emphasize points, and smile when appropriate to convey warmth and engagement.
-Don’t hesitate to seek for professional help- If you feel that your difficulty in engaging in conversations is causing significant distress or impacting your personal and professional life, consider seeking professional help. This should help you navigate with the tips and tricks.

Hope this helps.

All the best

Ashwini Dasgupta
To your Success. Be You. Be Confident
Author of Confidence Decoded- Is it a Skill or Attitude?

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Shekhar

Shekhar Kumar  |157 Answers  |Ask -

Leadership, HR Expert - Answered on Apr 29, 2024

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Career
I am working as Branch Manager in Bank. My nature is more talkative and also due to my job many customers are meeting me. This fact increases my talkative nature and due to this though customer is satisfying my working time get reduced and I can't do my office work. Please advice about how to overcome this.
Ans: It's great that you're aware of the impact your talkative nature has on your work efficiency. Here are some strategies to help you manage your talkative tendencies while balancing customer satisfaction and your office responsibilities by establishing clear boundaries for your interactions with customers. While it's important to provide excellent customer service, set limits on the length and depth of conversations to ensure you can prioritize your office work. Allocate specific time slots during your day for customer interactions and office tasks. Use techniques like time blocking to schedule dedicated periods for meeting with customers and focusing on your administrative duties. Identify your most critical office tasks and prioritize them based on importance and urgency. Focus on completing high-priority tasks during designated office hours, and schedule customer meetings around these priorities. Delegate certain customer interactions or administrative tasks to your team members or support staff. Empower your team to handle routine inquiries or transactions, freeing up your time to focus on strategic priorities. When engaging with customers, practice active listening to understand their needs and concerns effectively. Summarize key points and address their inquiries efficiently to prevent conversations from veering off-topic. Clearly communicate your availability and office hours to customers. Set realistic expectations regarding response times for inquiries or follow-ups, and inform customers of alternative points of contact for urgent matters. Implement visual cues or signals to indicate when you're available for conversations with customers and when you need uninterrupted time for office work. For example, use a "Do Not Disturb" sign or closed office door during focused work sessions. Reflect on your communication habits and identify triggers or patterns that contribute to excessive talking. Practice self-awareness and mindfulness techniques to manage impulsivity and maintain focus during work hours.

Consider participating in workshops, seminars, or training programs focused on time management, communication skills, and customer service excellence. Develop strategies and techniques to enhance your effectiveness in managing customer interactions and office responsibilities.

By implementing these strategies and techniques, you can strike a balance between providing excellent customer service and fulfilling your office duties effectively. Remember that managing talkativeness is a skill that can be honed over time with practice, self-discipline, and a proactive approach to improving your work habits.

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Asked by Anonymous - May 07, 2025
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Sir, I wqnted your advise, regarding an investment. My building is going for re-development, there is a additional flat sale for about 1cr, which will be ready in about 3 years. Please can you advise is it worth to invest 1cr in additional flat, i have savings of about 1cr, or should i keep the 1cr as Fixed Deposit. I do not have knowledge about investment in mutual funds or SIP. Thanks to advise.
Ans: It's commendable that you're considering the best investment route for your Rs. 1 crore savings. Let's evaluate the options you've mentioned and explore a comprehensive approach to wealth creation.

Understanding Your Investment Options
1. Investing in the Additional Flat

Illiquidity Concerns: Real estate investments are typically illiquid. Selling a property can take time and may not fetch the expected price.

Maintenance and Other Costs: Owning an additional flat comes with recurring expenses like maintenance charges, property taxes, and potential renovation costs.

Market Volatility: Property prices can fluctuate based on various factors, including economic conditions and government policies.

Rental Income Uncertainty: If you're considering renting out the flat, rental yields in many Indian cities are relatively low compared to the property's value.

2. Keeping the Amount in Fixed Deposits (FDs)

Low Returns: FDs offer fixed returns, but these may not outpace inflation, leading to a decrease in real purchasing power over time.

Tax Implications: Interest earned from FDs is taxable as per your income slab, which can further reduce the net returns.

Lack of Flexibility: Premature withdrawal from FDs can attract penalties, limiting liquidity.

Exploring Mutual Funds as an Alternative
Given that you're new to mutual funds and SIPs, it's essential to understand their potential benefits:

Professional Management: Mutual funds are managed by experienced fund managers who make investment decisions based on thorough research.

Diversification: By investing in a mutual fund, your money is spread across various assets, reducing risk.

Liquidity: Most mutual funds offer high liquidity, allowing you to redeem your investment when needed.

Potential for Higher Returns: Historically, mutual funds, especially equity-oriented ones, have offered higher returns over the long term compared to traditional instruments like FDs.

Tax Efficiency: Mutual funds can be more tax-efficient, especially with the benefits available under certain sections of the Income Tax Act.

Recommended Approach
Considering your current situation and the pros and cons of each investment option:

Avoid Investing in the Additional Flat: Given the illiquidity, associated costs, and potential market volatility, investing in another property may not be the most efficient use of your funds.

Limit Exposure to FDs: While FDs offer safety, the returns may not be sufficient to meet long-term financial goals, especially after accounting for inflation and taxes.

Consider Mutual Funds for Wealth Creation:

Start with a Lump Sum Investment: Allocate a portion of your Rs. 1 crore savings into mutual funds, focusing on a mix of equity and debt funds based on your risk appetite.

Initiate SIPs: Set up Systematic Investment Plans to invest a fixed amount regularly, benefiting from rupee cost averaging and disciplined investing.

Consult a Certified Financial Planner: Given your unfamiliarity with mutual funds, seeking guidance from a certified professional can help tailor an investment strategy aligned with your financial goals.

Final Insights
Your initiative to seek advice before making a significant investment decision is commendable. By steering clear of additional real estate investments and limiting exposure to low-yield instruments like FDs, you can explore avenues like mutual funds that offer the potential for higher returns and greater flexibility. Engaging with a certified financial planner can further ensure that your investment strategy is well-aligned with your long-term financial objectives.

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in

https://www.youtube.com/@HolisticInvestment

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DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Investment in securities market are subject to market risks. Read all the related document carefully before investing. The securities quoted are for illustration only and are not recommendatory. Users are advised to pursue the information provided by the rediffGURU only as a source of information and as a point of reference and to rely on their own judgement when making a decision. RediffGURUS is an intermediary as per India's Information Technology Act.

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