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Shekhar Kumar |136 Answers |Ask -Follow

Leadership, HR Expert - Answered on Apr 29, 2024

Shekhar Kumar is an HR, talent, and client acquisition leader at Star Engicon Private Limited (SEPL). He has 18 years of expertise in the search and placement of executive leadership talent across various industries.
He has also mentored middle and senior management professionals for leadership positions and guided them in career development.
Shekhar has a bachelor's degree in business management from Magadh University, Bihar, and a master's degree in human resource management from Annamalai University, Tamil Nadu.... more

Question by Amol on Apr 28, 2024Hindi

I am working as Branch Manager in Bank. My nature is more talkative and also due to my job many customers are meeting me. This fact increases my talkative nature and due to this though customer is satisfying my working time get reduced and I can't do my office work. Please advice about how to overcome this.

Ans: It's great that you're aware of the impact your talkative nature has on your work efficiency. Here are some strategies to help you manage your talkative tendencies while balancing customer satisfaction and your office responsibilities by establishing clear boundaries for your interactions with customers. While it's important to provide excellent customer service, set limits on the length and depth of conversations to ensure you can prioritize your office work. Allocate specific time slots during your day for customer interactions and office tasks. Use techniques like time blocking to schedule dedicated periods for meeting with customers and focusing on your administrative duties. Identify your most critical office tasks and prioritize them based on importance and urgency. Focus on completing high-priority tasks during designated office hours, and schedule customer meetings around these priorities. Delegate certain customer interactions or administrative tasks to your team members or support staff. Empower your team to handle routine inquiries or transactions, freeing up your time to focus on strategic priorities. When engaging with customers, practice active listening to understand their needs and concerns effectively. Summarize key points and address their inquiries efficiently to prevent conversations from veering off-topic. Clearly communicate your availability and office hours to customers. Set realistic expectations regarding response times for inquiries or follow-ups, and inform customers of alternative points of contact for urgent matters. Implement visual cues or signals to indicate when you're available for conversations with customers and when you need uninterrupted time for office work. For example, use a "Do Not Disturb" sign or closed office door during focused work sessions. Reflect on your communication habits and identify triggers or patterns that contribute to excessive talking. Practice self-awareness and mindfulness techniques to manage impulsivity and maintain focus during work hours.

Consider participating in workshops, seminars, or training programs focused on time management, communication skills, and customer service excellence. Develop strategies and techniques to enhance your effectiveness in managing customer interactions and office responsibilities.

By implementing these strategies and techniques, you can strike a balance between providing excellent customer service and fulfilling your office duties effectively. Remember that managing talkativeness is a skill that can be honed over time with practice, self-discipline, and a proactive approach to improving your work habits.

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Mayank Rautela |238 Answers |Ask -Follow

HR Expert - Answered on Aug 24, 2022

Question by Shaina - Aug 24, 2022Hindi

Dear Mayank Sir, I am sure many people are facing my problem but my problem is that I don’t know how to solve it. In my office, there are people who like to work late and on holidays and on weekends. They shine in the eyes of the boss. I think it is okay to do it sometimes when needed, but wrong to do all the time. One should complete work in office hours and if work load is too much, discuss with the boss so that one can have a personal life which is important as well. But these people make the rest of us look bad even if we are good at work. How to solve this problem without making the boss unhappy and affecting appraisals? Thank you. Shaina

Ans:

Hi Shaina,

Most good organisations nowadays do not encourage the culture that you have mentioned.

In case it is there with your boss, you can discuss with the top management and understand what culture they want in the company.

If it's a progressive company, then they will certainly not judge someone by their long work hours because, at the end of the day, that will burn you out.

Just focus on your job and don't get into office politics.

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