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Shital

Shital Kakkar Mehra  | Answer  |Ask -

CEO Coach, Business Communication Expert - Answered on Apr 24, 2023

With over 20 years of experience, Shital Kakkar Mehra is one of India’s leading coaches for CEOs. She has personally trained over 45,000 professionals across Asia, including numerous CEOs from leading multinational and progressive domestic companies. Mehra is an All-India gold medallist in hospitality administration from the Institute of Hotel Management, Mumbai. She also holds a bachelor’s degree in sociology from the University of Mumbai and an executive presence certification from Cornell University.... more
Riki Question by Riki on Apr 11, 2023Hindi
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Career

Hello madam/sir, I have a question in my mind. I work in a bank. I donot like to talk much with anyone, while other colleagues are free among themselves. Does this emit any sense of ego, or haughtiness or the likes from me? How do others perceive my behaviour? I do reply their questions, wherever possible. Or else i prefer to be in me. Their questions sometimes are more of spiral in nature. Please help.

Ans: Dear Riki,
Building healthy workplace relationships is critical for success and smooth working. While you are a quieter person, do make an effort to have a few meaningful conversations with your colleagues - it builds better likeability quotient.
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I am working as Branch Manager in Bank. My nature is more talkative and also due to my job many customers are meeting me. This fact increases my talkative nature and due to this though customer is satisfying my working time get reduced and I can't do my office work. Please advice about how to overcome this.
Ans: It's great that you're aware of the impact your talkative nature has on your work efficiency. Here are some strategies to help you manage your talkative tendencies while balancing customer satisfaction and your office responsibilities by establishing clear boundaries for your interactions with customers. While it's important to provide excellent customer service, set limits on the length and depth of conversations to ensure you can prioritize your office work. Allocate specific time slots during your day for customer interactions and office tasks. Use techniques like time blocking to schedule dedicated periods for meeting with customers and focusing on your administrative duties. Identify your most critical office tasks and prioritize them based on importance and urgency. Focus on completing high-priority tasks during designated office hours, and schedule customer meetings around these priorities. Delegate certain customer interactions or administrative tasks to your team members or support staff. Empower your team to handle routine inquiries or transactions, freeing up your time to focus on strategic priorities. When engaging with customers, practice active listening to understand their needs and concerns effectively. Summarize key points and address their inquiries efficiently to prevent conversations from veering off-topic. Clearly communicate your availability and office hours to customers. Set realistic expectations regarding response times for inquiries or follow-ups, and inform customers of alternative points of contact for urgent matters. Implement visual cues or signals to indicate when you're available for conversations with customers and when you need uninterrupted time for office work. For example, use a "Do Not Disturb" sign or closed office door during focused work sessions. Reflect on your communication habits and identify triggers or patterns that contribute to excessive talking. Practice self-awareness and mindfulness techniques to manage impulsivity and maintain focus during work hours.

Consider participating in workshops, seminars, or training programs focused on time management, communication skills, and customer service excellence. Develop strategies and techniques to enhance your effectiveness in managing customer interactions and office responsibilities.

By implementing these strategies and techniques, you can strike a balance between providing excellent customer service and fulfilling your office duties effectively. Remember that managing talkativeness is a skill that can be honed over time with practice, self-discipline, and a proactive approach to improving your work habits.

..Read more

Latest Questions
Ramalingam

Ramalingam Kalirajan  |10999 Answers  |Ask -

Mutual Funds, Financial Planning Expert - Answered on Jan 30, 2026

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I have invested Rs. 50000 in Motilal Oswal Midcap Fund and another Rs. 50000 in HDFC Flexicap Fund in July 2025 and while the former is always in red the latter is giving around 4- 5% return. Should I continue to remain invested in them or would you suggest switching to a a different fund.
Ans: First, I appreciate your discipline in investing and reviewing your funds soon after you started. That habit itself is a strong pillar of long-term financial success.

» Understanding your current investment situation
– You invested Rs. 50,000 in an actively managed mid-cap fund (Motilal Oswal Midcap Fund) in July 2025
– You also invested Rs. 50,000 in a flexi-cap equity fund (HDFC Flexicap Fund) at the same time
– The mid-cap fund is currently showing negative returns
– The flexi-cap fund is showing around 4–5 percent return

» Why performance can differ between funds
– Mid-cap funds tend to be more volatile, especially over short periods
– Early investment performance is not a reliable signal of future outcomes in equity funds
– Actively managed funds can differ significantly based on stock picks, sector bets and market cycles
– Equity funds need time (typically 5+ years) to smooth out ups and downs

» What to assess before deciding to continue or switch
– Time horizon: How long can you stay invested? Equity should ideally be for medium to long term (5 years or more)
– Risk appetite: Mid-cap funds swing more than diversified equity funds and need higher risk tolerance
– Fund objectives and style: Does the fund’s approach match your goals and conviction?
– Consistency of performance: Compare returns over multiple periods (1 year, 3 years, 5 years) relative to peers, not just since inception
– Fund manager experience: Long-term funds often benefit from stable and experienced management

» Should you remain invested or switch? (Practical assessment)
– For the mid-cap fund showing negative returns early:

Equity markets can move up and down in the short term. A few months of red should not be the sole reason to exit if your time horizon is 5 years or more.

If your comfort with volatility is low, consider shifting part or all of the amount to a less volatile equity category or balanced equity oriented option.
– For the flexi-cap fund with modest positive return:

Flexi-cap funds dynamically adjust allocation across market caps and help moderate volatility.

If the fund continues to align with your risk and goals, holding it makes sense.
– Do not make decisions based on short-term returns alone. Give equity adequate time to perform.

» Why actively managed funds serve you better in your case
– Market benchmarks (like index funds) simply mirror market movements without risk management choices. In falling phases, index funds have no active decision to protect capital.
– Actively managed funds can take defensive steps when markets weaken, and reallocate to sectors or stocks with better risk-reward prospects.
– For individual investors, this active oversight brings discipline and better behavioral support, especially in turbulent markets.

» How to decide if switching is needed (Step by step)
– Re-evaluate the mid-cap fund’s long-term prospects rather than recent performance
– Compare its performance with similar actively managed mid-cap peers, not the index
– If you find its strategy, risk profile or management lacking, consider a more diversified actively managed equity option suitable for your horizon
– Avoid switching too frequently, as this can erode returns and incur costs

» Final Insights
– Stay invested if your time horizon is 5 years or more and you can accept volatility
– Early red in mid-cap is not a reason by itself to exit, but do assess comfort level
– Actively managed equity funds offer better risk management than passive index approaches
– Periodic review every 12–18 months, not monthly, should guide your decisions

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in

https://www.youtube.com/@HolisticInvestment

...Read more

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