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Shital Kakkar Mehra  | Answer  |Ask -

CEO Coach, Business Communication Expert - Answered on Apr 24, 2023

With over 20 years of experience, Shital Kakkar Mehra is one of India’s leading coaches for CEOs. She has personally trained over 45,000 professionals across Asia, including numerous CEOs from leading multinational and progressive domestic companies. Mehra is an All-India gold medallist in hospitality administration from the Institute of Hotel Management, Mumbai. She also holds a bachelor’s degree in sociology from the University of Mumbai and an executive presence certification from Cornell University.... more
Riki Question by Riki on Apr 11, 2023Hindi
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Hello madam/sir, I have a question in my mind. I work in a bank. I donot like to talk much with anyone, while other colleagues are free among themselves. Does this emit any sense of ego, or haughtiness or the likes from me? How do others perceive my behaviour? I do reply their questions, wherever possible. Or else i prefer to be in me. Their questions sometimes are more of spiral in nature. Please help.

Ans: Dear Riki,
Building healthy workplace relationships is critical for success and smooth working. While you are a quieter person, do make an effort to have a few meaningful conversations with your colleagues - it builds better likeability quotient.
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I am working as Branch Manager in Bank. My nature is more talkative and also due to my job many customers are meeting me. This fact increases my talkative nature and due to this though customer is satisfying my working time get reduced and I can't do my office work. Please advice about how to overcome this.
Ans: It's great that you're aware of the impact your talkative nature has on your work efficiency. Here are some strategies to help you manage your talkative tendencies while balancing customer satisfaction and your office responsibilities by establishing clear boundaries for your interactions with customers. While it's important to provide excellent customer service, set limits on the length and depth of conversations to ensure you can prioritize your office work. Allocate specific time slots during your day for customer interactions and office tasks. Use techniques like time blocking to schedule dedicated periods for meeting with customers and focusing on your administrative duties. Identify your most critical office tasks and prioritize them based on importance and urgency. Focus on completing high-priority tasks during designated office hours, and schedule customer meetings around these priorities. Delegate certain customer interactions or administrative tasks to your team members or support staff. Empower your team to handle routine inquiries or transactions, freeing up your time to focus on strategic priorities. When engaging with customers, practice active listening to understand their needs and concerns effectively. Summarize key points and address their inquiries efficiently to prevent conversations from veering off-topic. Clearly communicate your availability and office hours to customers. Set realistic expectations regarding response times for inquiries or follow-ups, and inform customers of alternative points of contact for urgent matters. Implement visual cues or signals to indicate when you're available for conversations with customers and when you need uninterrupted time for office work. For example, use a "Do Not Disturb" sign or closed office door during focused work sessions. Reflect on your communication habits and identify triggers or patterns that contribute to excessive talking. Practice self-awareness and mindfulness techniques to manage impulsivity and maintain focus during work hours.

Consider participating in workshops, seminars, or training programs focused on time management, communication skills, and customer service excellence. Develop strategies and techniques to enhance your effectiveness in managing customer interactions and office responsibilities.

By implementing these strategies and techniques, you can strike a balance between providing excellent customer service and fulfilling your office duties effectively. Remember that managing talkativeness is a skill that can be honed over time with practice, self-discipline, and a proactive approach to improving your work habits.

..Read more

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Ramalingam

Ramalingam Kalirajan  |11000 Answers  |Ask -

Mutual Funds, Financial Planning Expert - Answered on Jan 30, 2026

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Is it advisable to invest in Midcap and Smallcap ETFs in India compared to Midcap and Smallcap mutual funds? While I understand that Midcap and Smallcap mutual funds may offer higher percentage returns compared to ETFs, the main issue is that no mutual fund consistently remains at the top in terms of returns. The best-performing mutual funds can change over time, making it necessary to monitor and switch from underperforming funds to top-performing ones regularly – a process that can be quite cumbersome and also incurs capital gains tax when exiting a fund. On the other hand, since ETFs track their respective indices, their percentage returns closely mirror those indices, eliminating the need for frequent switching or selling like in the case of mutual funds. However, I am uncertain whether keeping investments in ETFs over the long term (10 years or more) will yield returns comparable to mutual funds once capital gains tax is factored in during fund switches. Could you provide some insight into this?
Ans: I appreciate your thoughtful comparison of ETFs versus mutual funds. You are asking a very practical question and it shows good financial awareness. Let’s look at this carefully so you get clarity without confusion.

» What ETFs and index-linked products really do
– ETFs that track midcap and smallcap indices simply mirror the performance of those market benchmarks.
– There is no active management or stock picking to protect you during weak markets.
– When indices fall sharply, ETFs will fall by almost the same percentage. There is no defensive action.
– Index-linked products may seem low maintenance, but they do not adapt to market changes.

» Why actively managed midcap and smallcap mutual funds are different
– Actively managed funds have professional managers who choose stocks based on research, valuation and risk.
– They can adjust exposure to sectors and companies depending on market conditions.
– This means that in volatile phases, they can protect capital better than index trackers.
– Over long periods, learning to stay invested in well-managed funds often leads to better risk-adjusted outcomes.

» The challenge of “top performing” funds changing over time
– It is true that past performance ranking changes every year. No mutual fund stays number one forever.
– This is why selection should be based on long-term consistency, process, risk management and quality of management. Returns alone should not be the only criterion.
– A Certified Financial Planner helps you choose funds with good fundamentals, not just recent high returns.

» About monitoring and switching funds
– Frequent switching based only on short term performance is not a strong investment habit.
– Every switch can trigger capital gains tax for equity funds if sold within one year at higher short term tax rate, or after one year you still need to consider LTCG above Rs 1.25 lakh at 12.5%.
– Good investing means giving time for your chosen strategy to work unless there is a clear reason to change.

» Why ETFs are not always better for long-term goals
– Just because ETFs avoid switching does not mean they give better returns after tax. They still rise and fall strictly with the index.
– In falling markets, index trackers cannot reduce risk, but actively managed funds can.
– Even though ETFs may look simple, they can lead to larger drawdowns when markets are weak since they cannot adapt.
– In the long term, protecting capital during weak phases is as important as chasing returns.

» When actively managed funds make sense in midcap and smallcap space
– If you have a long-term horizon (10 years or more), actively managed funds can add value through stock research and risk calibration.
– They aim for better risk-adjusted returns over full market cycles, not just bull phases.
– With a CFP’s guidance, you can build a diversified portfolio that balances midcap, smallcap and broader equity exposure without frequent tax-triggering switches.

» Practical investor behaviour perspective
– ETFs can make investing easy, but easy does not always mean better outcomes.
– Investors often buy ETFs and then fail to rebalance or adjust when markets change.
– With actively managed funds, the fund manager’s decisions complement your long term holding discipline and take some burden off you.

» Final Insights
– Avoid choosing investments just by how they are labelled (ETF or mutual fund). Look at what they actually do in markets.
– For midcap and smallcap exposure over 10 years, actively managed funds tend to offer better alignment with long-term goals and risk control than index ETFs.
– The idea that ETFs avoid switching costs is true, but it is not a strong enough reason to ignore the flexibility and risk management that active funds provide.
– Tax impact matters, and with wise planning you can manage gains efficiently without frequent switches.

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in

https://www.youtube.com/@HolisticInvestment

...Read more

DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Investment in securities market are subject to market risks. Read all the related document carefully before investing. The securities quoted are for illustration only and are not recommendatory. Users are advised to pursue the information provided by the rediffGURU only as a source of information and as a point of reference and to rely on their own judgement when making a decision. RediffGURUS is an intermediary as per India's Information Technology Act.

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