I am unable get back my money from SS EQUITRADE, lodged complaint in Cybercrime on 8th April 2024, but no satisfactory answer was received. Only upto 15/04/24 received messages 1.36% was put on hold. During 16/4/24 to 26/04/24 no any messages came. Please suggest what to do?

Ans: I'm sorry to hear you're having trouble getting your money back from SS Equitrade. Here are some steps you can take:

Follow up with Cybercrime: Since you filed a complaint with Cybercrime on April 8th, 2024, it's important to follow up with them for an update on your case. They may be investigating SS Equitrade and may need more time. Try calling them or checking their website to see if there's a way to track the status of your complaint.

Contact SS Equitrade: Try contacting SS Equitrade directly. Explain the situation and request that they release your funds. If you've already done this, try again. Be persistent and document all your communications with them.

Consider legal action: If you're unable to get a resolution from SS Equitrade or Cybercrime, you may want to consider taking legal action. This can be expensive and time-consuming, so it's important to weigh the costs and benefits before deciding. Speaking with a lawyer who specializes in financial matters can help you determine the best course of action.

Here are some additional tips:

Gather all your documentation related to your account with SS Equitrade, including any communications you've had with them.
Keep copies of all your communication with Cybercrime as well.
Be polite but firm in your communications with SS Equitrade and Cybercrime.
This is a difficult situation, and I understand your frustration. I hope these suggestions help you get your money back.

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in