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Sanjeev

Sanjeev Govila  |458 Answers  |Ask -

Financial Planner - Answered on Jan 20, 2024

Colonel Sanjeev Govila (retd) is the founder of Hum Fauji Initiatives, a financial planning company dedicated to the armed forces personnel and their families.
He has over 12 years of experience in financial planning and is a SEBI certified registered investment advisor; he is also accredited with AMFI and IRDA.... more
Asked by Anonymous - Jan 17, 2024Hindi
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Money i transferred wrongly to an unknown person through Gpay. Now when I asked to return he is not responding. How I can get my money back

Ans: Here are the steps you can take:

1. Report the transaction to Google Pay:
• Open the Google Pay app and find the disputed transaction.
• Tap on the transaction and then tap "Dispute" or "Report."
• Follow the on-screen instructions to report the issue. Be sure to clearly explain that you sent the money to an unknown person by mistake.

2. Contact Google Pay customer support:
• You can call Google Pay customer support directly at +1 855-357-2503 (U.S.) or +91 800 100 1000 (India).
• Explain the situation to the customer service representative and ask for their assistance in recovering the funds.

3. File a complaint with the National Payments Corporation of India (NPCI):
• If you are located in India, you can also file a complaint with the NPCI, which is the regulator for digital payments in the country.
• You can file a complaint online through the NPCI website
• Be sure to mention that you have already reported the issue to Google Pay. Keep a record of all the steps you take to recover your money. This will be helpful if you need to escalate the issue later.
DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Users are advised to pursue the information provided by the rediffGURU only as a source of information to be as a point of reference and to rely on their own judgement when making a decision.
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DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Investment in securities market are subject to market risks. Read all the related document carefully before investing. The securities quoted are for illustration only and are not recommendatory. Users are advised to pursue the information provided by the rediffGURU only as a source of information and as a point of reference and to rely on their own judgement when making a decision. RediffGURUS is an intermediary as per India's Information Technology Act.

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