Good Evening Sir, I didn't get the refund of AY-2021-2022 as per the Order. I have raised so many grievances and many times I have called CPC, Bangalore also but nothing happen till date. My bank account is verified too. Further to the note, that I have got refunds AY-2022-23 and this year also. Kindly advice how to proceeds. regards

Ans: As per income tax circular 9/2015 for CONDONATION OF DELAY IN FILING REFUND, The Principal Commissioners of Income-tax/Commissioners of Income-tax (Pr.CsIT/CsIT) shall be vested with the powers of acceptance/rejection of such applications/claims if the amount of such claims is not more than Rs.10 lakhs for any one assessment year.

Power of acceptance/rejection of the application will be subject to satisfaction that it is the case of genuine hardship on merits and necessary inquiry in made to ascertain the correctness of claim.

Ans: Please check whether refund is issued or refund is just determined. In case of refund is already issued, it might be possible that it was not credited due to some other issues (like bank account is not validated or refund is adjusted outstanding demand of earlier year).

Ans: Many taxpayers are not able to claim refunds mainly due to 2 reasons

(1) Outstanding Tax Demand
(2) Issue in crediting refund in given bank account

Please check at income tax portal if any income tax demand is outstanding, check if bank accounts are properly validated. For Bank account validation, income tax department has asked to check following in news tab dated 13th Sep 2023.

Check Bank A/c validation Status For Refund.

Has your bank merged with another bank?

Has your bank branch changed?

Has your bank account number changed?

Has Your name in Bank Account changed?

Has your bank account closed or become inactive?

Has IFSC Code of your bank account changed?

IF YES….

You need to Update/ Revalidate your Bank A/c details on e-filing portal.

To update/revalidate your bank account details, login to: https://eportal.incometax.gov.in > Profile > My bank Accounts > Click on three vertical dots > Choose Revalidate>make required changes in data for updating details > Click on Validate button.

For adding a new bank account, login to https://eportal.incometax.gov.in > Profile > My bank Accounts > Add bank account > fill the required details > Click on Validate button.

After some time, you can check the status of bank account Validation.

Once the Status of Bank account changes to Validated, don’t forget to nominate it for refund by enabling the ‘Nominate for Refund’ button.

If the bank account validation has failed, you can remove that bank account by clicking on the three vertical dots on “My bank accounts” screen.

Please ensure that only those bank accounts, which are linked with PAN should be validated and nominated for refund. Refund cannot be credited to Bank A/c not linked with PAN.

For more info: Watch the video ‘How to pre-validate your bank account’ -https://youtu.be/2ie86mHNeyc

For Any further assistance you may reach our helpdesk contact numbers mentioned at https://www.incometax.gov.in/iec/foportal/latest-news

Ans: Please check if bank account is validated and available for refund (not restricted). Also check if any old demand is outstanding and return is processed with refund.