Priya, a Remote Project Manager, Seeks Advice on Digital Body Language

Ans: Dear R, I know this feeling. So many people feel like the crowd is going to swallow them. I have a few simple tricks for you.

1. First, watch videos of a person that you admire for their public speaking skills and one who is confident and sharp in front of an audience. Watch their every move, their rate of speech, their language, their body language.

2. Next, imagine yourself as a character on a stage/podium/meeting room in place of that person and as though you imitate his/her every move.

If you think, there is more that you want to add to feel more confident watching your character, like maybe pumping your fist in the air. Watch your character do that.

3. When you think that your character looks and feels confident, simply take a step forward and take on the character and face an imaginary crowd.

4. Now simply feel the elation as you have simply taken on the same role as the person that you admire and hence you feel the same air of confidence.

The key is to practice this many times over, till your mind supports you on this. Try this, it’s fun and it does work. Have a great confident self, be happy

Ans: If you have done it for three decades, you must have liked your work. Yes you do get tired of doing things over a period of time, for instance i have been writing books and articles for almost 30 years, yet i take it as a challenge to write 1500 words a day every single day. You need to push yourself- ShahRukh khan in an interview said that the biggest challenge for an actor is to get up every morning and go for shooting with same enthusiasm! You may like to read a book 'Passion Quotient how it matters more than IQ written by me. Will give you several ideas to do better. https://www.amazon.in/PQ-How-Matters-More-

Ans: Dear Susobhan!!
You will be surprised to know that 72-75% of the population fears public speaking ,this makes public speaking the number one fear of a vast majority. For you, talking to clients is like public speaking!
There is no fear that cannot be overcome with practice and having a process for overcoming it.
Just dig a little deeper and make notes on what happens to your body and mind when a client comes in front of you.
Also look into the past and see why this is happening? The more you become aware of yourself and the WHY of a problem then the HOW of the solution to the problem starts to take shape.
Check, why you get nervous? Is it because you are short of words? You are not properly dressed/groomed? Is it lack of the knowledge of the product? Identifying the problem is half the battle won.

Some suggestions to build the rapport-
(take three deep breaths as soon as you see a client, helps in calming you)-
1. smile as soon as you see the client, a genuine smile
2. stand up to receive him/her
3. exhibit a confident body language
4. greet the client in a clear confident voice
5. ask how you can help them?
6. ask open ended questions, what are they looking for? Let the client speak.
7.offer water/tea/ coffee

I have suggested some ways, however build your own relevant process, from the time the client enters till they leave.
Have your vocabulary ready.... what to say, how to say and practice in front of the mirror.
Always be well dressed/groomed, appropriate for your role.
You must have knowledge about everything in the store and all the services your store offers, this will give you confidence in answering the queries of the client. Do seek help if you don't know all the answers.... there is nothing wrong in saying," I am not so sure about this, let me ask a senior and get back to you on this", don't mumble, say it clearly.

Meditation is a sure shot way of becoming calmer. Go for deep breathing, visualizations and affirmations also overcome your nervousness.

All the best Susobhan!

Ans: Hey!!
Let me tell you as a body language and communications expert, that body language is a like learning any other language.
It needs to be learnt and practiced, it takes time and effort...
When you are technically strong and when your bosses have faith in you... then just go ahead , learn body language, practice it and project it .I say there are three ways of communication, Visual, Verbal and Vocal. What you say is important but how you say is also very important.
Learn body language from an expert and then project that winning image!!
You can get in touch with me too..
https://transformme.co.in/

All the best !!