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Assistant Manager to Manager: How to Prepare for Promotion in Retail?

Inderpaul Singh | Answer |Ask -Follow

Leadership Coach - Answered on Feb 05, 2025

Major Inderpaul Singh (retired) served in the Indian Army for eight years.
In the year 2008, he moved to the corporate sector and worked with Century Plyboards for 14 years, specialising in people management and organisation improvement interventions.
He is currently employed as a partner with Amishrit Terrene Pvt Ltd, an IT solutions start-up located in Mohali, Punjab.
A certified life coach, he also helps students and individuals handle challenges in their personal and professional lives.
He holds a commerce degree from DAV College, Amritsar, and a post-graduate diploma in business administration from Symbiosis, Pune. ... more

Asked by Anonymous - Feb 04, 2025Hindi

I’m 30, working as an assistant manager in a retail chain in Mumbai. Recently, I’ve been given more responsibilities but I feel unsure about leading a larger team. I want to give my best and prove myself worthy of a promotion. What should I focus on to prepare for managerial role?

Ans: Hello
I assume you would already have some supervisory experience since you have been working in a managerial position. But yes the dynamics of handling a larger work force may be bit different. Each person will have a different leadership style suited to his/her personality & work needs. Since I am unaware of your exact job, deliverables, span of control, hierarchy etc. I am giving a general template to be an effective team lead:- 1) Know your team well - the importance of this one element cannot be over-emphasized enough, while simple it may look, most people fail to get this piece right & hence struggle. Knowing doesn't just mean names but in depth understanding of each team members' background, family, education, strengths/weaknesses so on so forth. This is the building block for effective leadership. 2) List out clear & unique deliverables for each member - A person cannot act clearly if the goals are ambiguous in the first place. Put ample effort to clearly enunciate the job roles. 3) Avoid micro management - This one element keeps most people from becoming an effective leader. As you go up in span, you need to be liberal in giving up the manual controls & instead put robust systems to take care such as reviews, reports etc. 4) Regular & quality feedback sessions - Feedback sessions should be regular, objective & should focus on real improvement inputs rather nit picking mistakes/making personal comments. 5) Reward/Recognition - Instant reward/acknowledgement of good work/performance (something as simple as weekly recognition in a group meet goes a long way in building performance culture). 6) Managing Poor Performance - Equally important is to effectively manage poor performers by having a structured performance improvement plans (PIPs) & exit process for laggards . Transparency & objectivity are the keys here.

As true for most skills, team management skills also evolve with time & a person continues to get better at it with experience with regular and honest retrospection/introspection of situations/actions/outcomes.

All the Best !