Mayank Rautela |238 Answers |Ask -Follow
HR Expert - Answered on Mar 10, 2021
Dear Mayank Sir
My colleagues and I are facing a problem due to the lockdown.
My office has great seniors, but they are not naturally inclined towards technology.
And these lockdown times have increased dependence on technology.
This has led to a lot of stress and tension, with seniors getting upset with us without understanding that we are not to blame and the available technology does not deliver what they want.
As much as we try to explain to them, they are unable to understand and, in their minds, we come across as incompetent.
How do we resolve this?
Thank you.
Name withheld on request.
Hi.
I would have been able to advise you better if you had elaborated the nature of business that your company is into.
I would still feel the best way to communicate is phone calls or video calls. So communicate more and understand their expectations and politely make them realise the importance of technology.
I am sure they know technology is critical, but sometimes the lack of how it works can limit their understanding.
Clearly understand their expectations and also find out how other organisations in your industry are dealing with work from home.
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