hello, i took an insurance policy in 2021 from TATA AIA SAMPOORNA RAKSHAK which has 12 premium for 12 years and the policy goes on for 80+years with 50 lakh insurance i paic my first premium of 1,35000 yearly, but my fortune change and i lost my handsome salary job and i was unable to pay that premium so i needed to stop that as my family primary expenses comes first.sir the insurance company say you wont get this premium back as its already written in terms and condition book,but for me its an huge amount. i would like to know from you that can i get this money from company legally or not and if so how can i get it back. thankyou.
Ans: Hello. I understand why this hurts. ?1.35 lakh is not a small amount, especially when life takes an unexpected turn. Let me explain this calmly and clearly so you know exactly where you stand and what is realistically possible.
First, the hard truth about this policy
Tata AIA Life Insurance Sampoorna Rakshak is a pure term insurance plan.
In term insurance:
There is no savings or investment component
The premium is paid only for risk cover
If the policy lapses early, there is no surrender value
Since you paid only the first year premium and could not continue, the policy lapsed. As per IRDAI rules and the policy contract, term plans do not refund premiums once risk cover has started, even for one year.
So from a legal and regulatory standpoint, the insurer is technically correct.
Can you get the money back legally?
Let me be very honest and practical.
1. Legal refund claim
Not possible, unless there was:
Mis-selling (false promises of return, savings, maturity value)
Incorrect information given in writing
Forged consent or wrong policy explained as an investment plan
If the agent verbally said things like:
“You will get money back”
“This works like an investment”
“You can withdraw later”
and you have proof (WhatsApp, email, brochure), then you may have a case.
Without proof, a court or ombudsman will side with the policy wording.
2. Free look period option
This allows refund within 15–30 days of policy issuance.
Your policy is from 2021, so this option is long gone.
What options are realistically left now?
Option 1: Escalation request (low success, but try)
You can still request a goodwill consideration, not a legal claim.
Write a calm email to:
Tata AIA grievance cell
Mention job loss, financial hardship
Request partial refund or conversion to paid-up (they will likely say no, but try once)
Do not expect much, but sometimes insurers offer ex-gratia rejection confirmation which helps closure.
Option 2: Insurance Ombudsman (for peace of mind)
You may approach the Insurance Ombudsman, but I want to be clear:
Ombudsman follows policy terms
For term plans, verdict is usually in favour of insurer
This is more for mental closure than recovery.
Why this feels unfair but is still allowed
Think of it this way:
For one year, your family had ?50 lakh protection
The premium paid was for that one-year risk
Just like car insurance, unused years are not refundable
I am saying this not to justify the system, but to help you accept reality without guilt.
One important emotional point
You did nothing wrong by stopping the policy.
Choosing food, rent, education, and survival over insurance is financial wisdom, not failure.
Many people continue policies out of fear and end up in debt. You didn’t.
You handled a tough phase responsibly. That matters more than a lost premium.