Sir, I recently joined a new company and submitted claim to EPFO. However, EPFO has rejected my claim submission for this reason "member with date of joining in EPF as 15.7.2003 and date of exit as 17.5.2005 whereas date of joining in EPS is given as 1.7.2007 and date of exit under EPS is updated as NIL." How can I get this corrected? Please advise.

Ans: I understand that your EPF withdrawal claim has been rejected due to an error in your employer's contribution. This is frustrating, but it is important to remember that you are not alone. Many people experience problems with their EPF claims, especially when their employers make mistakes.

When filing a grievance, be sure to provide clear and concise information about the issue. You should also include any relevant documentation, such as your EPF statement and the revised Form 11 from your employer (if you have one).

Once you have filed a grievance, the EPFO will investigate the matter and try to resolve it. This process can take some time, but it is important to be patient.

Here are some additional tips:

• Keep track of all your communication with the EPFO. This includes emails, phone calls, and visits to the office.
• If you are not satisfied with the EPFO's response, you can escalate the issue to the regional or national level. You can also mail on employeefeedback @ epfindia.gov.in for the redressal of your grievance.

Ans: You can apply to withdraw or transfer the EPF corpus when you are quitting or changing your job through Form 19. You can fill out the EPF Form 19 online or offline to claim your EPF amount. A member can’t seek exemption from the pension scheme as it is compulsory to opt for the pension in EPFO.
For the verification of the bank account, there is a lot of material available on the internet which can guide you on how to do it.

Ans: I understand how frustrating and confusing these issues can be. Managing PF transfers and ensuring all records are correct is crucial for your future financial security. Let’s go through what’s happening and how you can resolve it.

Understanding EPS and PF
Before diving into the solution, let’s briefly understand the terms involved:

Employee Provident Fund (EPF)
The Employee Provident Fund is a retirement benefits scheme for salaried employees. Both employer and employee contribute a portion of the salary to this fund, which accumulates over time and can be withdrawn upon retirement or under certain conditions.

Employee Pension Scheme (EPS)
The Employee Pension Scheme is a part of the EPF that provides a pension to employees upon retirement. It’s specifically designed to ensure a steady income post-retirement.

The Problem: EPS Eligibility Confusion
Your issue revolves around the confusion regarding your EPS membership status. You were eligible for EPS in your first two companies but not in the third and fourth companies. This discrepancy seems to be causing confusion for the PF office when processing your transfer request.

Steps to Resolve the Issue
Here’s a step-by-step guide to address the problem and get your PF transfer processed smoothly:

Step 1: Verify EPS Eligibility Status
The first step is to verify your EPS eligibility status across all your employment periods. Since you were eligible for EPS in your first two companies, it’s important to confirm whether you were eligible or opted out in the third and fourth companies.

Check EPS Details in Previous Companies:

Review your EPF passbook or account statement from your first two companies to confirm the EPS contributions.
Look for the EPS column in your passbook. It should show the employer's contribution to EPS, which is separate from the EPF contributions.
Confirm with Current and Previous Employers:

Contact the HR or finance department of your third and fourth companies to confirm your EPS status.
Ask if they had enrolled you in EPS or if you were excluded for any reason.
Step 2: Collect Documentation
Once you have verified your EPS status, collect the necessary documentation to support your case.

Employment Details:

Gather employment certificates or appointment letters from all four companies.
These documents should clearly state your joining and exit dates.
PF Account Statements:

Obtain PF account statements from all your previous employers.
These statements should show the contributions made to EPF and EPS (if applicable).
EPS Exclusion Proof:

If you were not eligible for EPS in your third and fourth companies, get written confirmation or a policy document from these companies stating the reason for exclusion.
Step 3: Submit Clarification to the PF Office
You need to submit a formal clarification to the PF office to resolve the issue. This involves providing the collected documentation and a clear explanation of your EPS status.

Prepare a Cover Letter:

Write a cover letter explaining your situation in detail.
Mention that you were eligible for EPS in the first two companies but not in the third and fourth.
Attach all the supporting documents.
Submit Online or Visit PF Office:

Depending on your PF office’s process, you might be able to submit the documents online through the Unified Portal or need to visit the PF office in person.
If online, upload the documents and the cover letter through the grievance redressal portal on the EPFO website.
If in person, visit the nearest PF office and submit the documents to the concerned officer.
Step 4: Follow Up Regularly
After submitting your clarification, it’s crucial to follow up regularly to ensure your request is being processed.

Track Your Application:

Use the EPFO portal to track the status of your application. Look for updates or any further requests for information.
Keep an eye on your email and phone for any communication from the PF office.
Regular Contact:

Maintain regular contact with the PF office. A polite follow-up call or visit can expedite the process.
Ask for a specific timeline for resolution.
Seek Help from Your Employer:

Inform your current employer about the issue. They might have contacts in the PF office or additional documentation that can help.
Sometimes, employers can provide assistance in resolving such issues faster.
Additional Tips
Keep Records: Always keep a copy of all communications and documents submitted to the PF office. This will help in case of any future discrepancies.

Be Persistent: Dealing with government offices can be slow and frustrating. Stay patient and persistent. Regular follow-ups are key to getting things done.

Professional Help: If the issue persists despite your efforts, consider seeking help from a professional like a Certified Financial Planner (CFP) or a PF consultant who has experience dealing with such matters. They can offer additional insights and guidance.

Final Insights
Handling PF and EPS transfers can be complicated, especially with eligibility issues. It’s important to verify your details, gather necessary documents, and communicate clearly with the PF office. By following these steps and being persistent in your approach, you should be able to resolve the issue and successfully transfer your PF to your current employer.

Feel free to reach out if you have more questions or need further assistance. Good luck with your PF transfer process!

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in