I am working in a design and build company (for interiors and Fitouts)...but cannot develop proper rappo... with the client....My brain remains very stiff, and i suffer from nervousness, while speaking/interacting...Pls suggest, how to overcome this problem, and maintain a calm posture ..... Susobhan

Ans: Dear R, I know this feeling. So many people feel like the crowd is going to swallow them. I have a few simple tricks for you.

1. First, watch videos of a person that you admire for their public speaking skills and one who is confident and sharp in front of an audience. Watch their every move, their rate of speech, their language, their body language.

2. Next, imagine yourself as a character on a stage/podium/meeting room in place of that person and as though you imitate his/her every move.

If you think, there is more that you want to add to feel more confident watching your character, like maybe pumping your fist in the air. Watch your character do that.

3. When you think that your character looks and feels confident, simply take a step forward and take on the character and face an imaginary crowd.

4. Now simply feel the elation as you have simply taken on the same role as the person that you admire and hence you feel the same air of confidence.

The key is to practice this many times over, till your mind supports you on this. Try this, it’s fun and it does work. Have a great confident self, be happy

Ans: OK I understand your confidence has taken a beating, I am yet to see a human who hasn't failed. . So don't lose hope..!?

Here's a quick suggestion, go to the net, search for mock interview situations.
Practice makes perfect..!

If you do need further professional advice happy to assist
https://m.me/maxim.emmanuel.2024

Ans: It's great that you're aware of the impact your talkative nature has on your work efficiency. Here are some strategies to help you manage your talkative tendencies while balancing customer satisfaction and your office responsibilities by establishing clear boundaries for your interactions with customers. While it's important to provide excellent customer service, set limits on the length and depth of conversations to ensure you can prioritize your office work. Allocate specific time slots during your day for customer interactions and office tasks. Use techniques like time blocking to schedule dedicated periods for meeting with customers and focusing on your administrative duties. Identify your most critical office tasks and prioritize them based on importance and urgency. Focus on completing high-priority tasks during designated office hours, and schedule customer meetings around these priorities. Delegate certain customer interactions or administrative tasks to your team members or support staff. Empower your team to handle routine inquiries or transactions, freeing up your time to focus on strategic priorities. When engaging with customers, practice active listening to understand their needs and concerns effectively. Summarize key points and address their inquiries efficiently to prevent conversations from veering off-topic. Clearly communicate your availability and office hours to customers. Set realistic expectations regarding response times for inquiries or follow-ups, and inform customers of alternative points of contact for urgent matters. Implement visual cues or signals to indicate when you're available for conversations with customers and when you need uninterrupted time for office work. For example, use a "Do Not Disturb" sign or closed office door during focused work sessions. Reflect on your communication habits and identify triggers or patterns that contribute to excessive talking. Practice self-awareness and mindfulness techniques to manage impulsivity and maintain focus during work hours.

Consider participating in workshops, seminars, or training programs focused on time management, communication skills, and customer service excellence. Develop strategies and techniques to enhance your effectiveness in managing customer interactions and office responsibilities.

By implementing these strategies and techniques, you can strike a balance between providing excellent customer service and fulfilling your office duties effectively. Remember that managing talkativeness is a skill that can be honed over time with practice, self-discipline, and a proactive approach to improving your work habits.