I invested in SBI Mutual Fund through NJ Investments, a broking firm in the month of Oct 2023. Transaction report shows invested & current value on NJ Investment portal whereas on SBI Mutual Fund portal the invested & current value is shown as ZERO. The past transaction report on SBI Mutual Fund portal correctly shows the investment made on particular date but the current value is showing as ZERO. What may be the possible reason for this discrepancy?

Ans: Investing in mutual funds can be a rewarding experience, but sometimes discrepancies arise that need careful examination. Let's delve into your situation with SBI Mutual Fund and NJ Investments to understand the possible reasons for the discrepancy you're experiencing.

Understanding the Discrepancy
Overview of the Situation

You invested in SBI Mutual Fund through NJ Investments in October 2023. Your transaction report shows the invested and current value on the NJ Investment portal. However, the SBI Mutual Fund portal shows both the invested and current value as zero. The past transaction report on the SBI portal correctly reflects the investment date but shows the current value as zero. This discrepancy needs detailed analysis to identify the underlying causes.

Possible Reasons for Discrepancy

Several factors could be contributing to the discrepancy between the NJ Investments portal and the SBI Mutual Fund portal. Let’s explore each possibility in detail:

1. Timing Differences

Mutual fund transactions can sometimes experience a lag between the time they are recorded by the broker and when they are reflected by the fund house. This can cause temporary discrepancies.

2. Data Synchronisation Issues

NJ Investments and SBI Mutual Fund may not synchronise their data in real-time. This can lead to a delay in updating the SBI Mutual Fund portal with the latest information from NJ Investments.

3. Transaction Processing Delays

It’s possible that the transaction is still in the process of being confirmed and updated on the SBI Mutual Fund portal. This can happen due to internal processing delays.

4. Technical Glitches

Occasionally, technical issues can cause data display errors. The SBI Mutual Fund portal might be experiencing a temporary glitch that is preventing the accurate display of your current values.

5. Reconciliation Errors

There could be an error in reconciling the data between NJ Investments and SBI Mutual Fund. This can cause discrepancies in the displayed values.

Steps to Resolve the Discrepancy
To resolve this issue, you can follow a series of steps to ensure your investment details are correctly reflected:

1. Contact Customer Support

Reach out to both NJ Investments and SBI Mutual Fund customer support teams. Explain the discrepancy and ask for clarification on why the current value is shown as zero on the SBI Mutual Fund portal.

2. Verify Transaction Details

Ensure all your transaction details, including the amount invested and the date of investment, are accurately recorded on both portals. Cross-check these details with your transaction receipts or confirmation emails.

3. Check for Updates

Sometimes, discrepancies can be resolved automatically after some time. Check the SBI Mutual Fund portal periodically for updates on your investment values.

4. Request a Reconciliation

If the issue persists, request a detailed reconciliation of your account from both NJ Investments and SBI Mutual Fund. This will help identify where the error occurred and how it can be corrected.

5. Follow Up Regularly

Regular follow-ups with customer support can expedite the resolution process. Keep track of your communication and ensure that your issue is being addressed.

Analyzing the Benefits and Drawbacks
Actively Managed Funds vs. Index Funds

While discussing mutual funds, it’s important to consider the types of funds available. You mentioned your investment in an actively managed fund, which can offer several benefits over index funds:

Advantages of Actively Managed Funds

Expert Management
Actively managed funds benefit from professional fund managers who make investment decisions based on research and market analysis. This expertise can potentially lead to better returns.

Flexibility
Fund managers can adjust the portfolio based on market conditions, aiming to capitalize on opportunities and manage risks effectively.

Potential for Higher Returns
Active management aims to outperform the market by selecting securities that have the potential for higher returns.

Drawbacks of Index Funds

Limited Flexibility
Index funds replicate a specific market index and cannot adapt to changing market conditions. This can limit their performance in volatile markets.

No Downside Protection
Index funds cannot take defensive positions during market downturns, which can lead to significant losses during bear markets.

Direct Funds vs. Regular Funds

You also inquired about investing through NJ Investments, which is a regular fund. Let's compare direct funds and regular funds:

Disadvantages of Direct Funds

Lack of Advisory Support
Investing in direct funds means you won't have access to professional advice. This can be challenging, especially for new investors.

Time-Consuming
Managing direct investments requires time and effort to research and monitor the market. This can be demanding for individuals with busy schedules.

Risk of Errors
Without professional guidance, there is a higher risk of making investment mistakes, which can negatively impact your returns.

Benefits of Regular Funds with CFP

Professional Guidance
Investing through a Certified Financial Planner provides access to expert advice tailored to your financial goals and risk tolerance.

Simplified Process
Regular funds simplify the investment process, as the advisor handles the research, selection, and monitoring of your investments.

Optimized Returns
A CFP can help you optimize your returns by creating a diversified portfolio that aligns with your financial objectives.

Ensuring Accurate Record Keeping
Importance of Accurate Records

Maintaining accurate records of your investments is crucial for tracking performance and making informed decisions. Here are some tips to ensure your records are accurate:

1. Regular Reviews

Regularly review your investment statements and transaction reports to ensure they accurately reflect your holdings and values.

2. Consolidate Information

Consolidate information from different portals and platforms to have a comprehensive view of your investments. This can help identify discrepancies early.

3. Use Technology

Utilise financial management software or apps that can aggregate data from multiple sources, providing a unified view of your investments.

4. Maintain Backups

Keep backups of important documents, such as transaction receipts and confirmation emails, to verify your records if needed.

Understanding the Role of Financial Advisors
Benefits of Working with a CFP

A Certified Financial Planner can provide valuable assistance in managing your investments and financial planning:

1. Tailored Advice

A CFP offers personalized advice based on your financial goals, risk tolerance, and investment horizon. This can help you make informed decisions.

2. Holistic Planning

CFPs take a holistic approach to financial planning, considering all aspects of your financial life, including investments, insurance, and retirement planning.

3. Long-Term Perspective

Working with a CFP ensures that you have a long-term perspective on your investments, focusing on sustainable growth and wealth accumulation.

4. Peace of Mind

Having a professional manage your investments provides peace of mind, knowing that your financial future is in capable hands.

Appreciating Your Investment Efforts


Investing in mutual funds is a commendable step towards securing your financial future. Your proactive approach in addressing discrepancies shows your commitment to managing your investments effectively. This vigilance is crucial in achieving your financial goals.



I understand how frustrating it can be to see discrepancies in your investment records. It’s important to address these issues promptly to ensure your investments are accurately reflected. Your diligence in seeking a resolution is a testament to your dedication to financial management.

Final Insights
Addressing discrepancies in your mutual fund investments requires a systematic approach. By understanding the possible reasons for the discrepancy and taking proactive steps to resolve it, you can ensure that your investments are accurately reflected. Additionally, appreciating the benefits of actively managed funds and the value of working with a Certified Financial Planner can enhance your investment strategy.

Maintaining accurate records and leveraging professional guidance can provide you with the peace of mind needed to achieve your financial goals. Your efforts in managing your investments are commendable, and with the right approach, you can overcome any challenges that arise.

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in