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Sanjeev

Sanjeev Govila  |458 Answers  |Ask -

Financial Planner - Answered on Sep 23, 2023

Colonel Sanjeev Govila (retd) is the founder of Hum Fauji Initiatives, a financial planning company dedicated to the armed forces personnel and their families.
He has over 12 years of experience in financial planning and is a SEBI certified registered investment advisor; he is also accredited with AMFI and IRDA.... more
harish Question by harish on Sep 20, 2023Hindi
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i was cheated on line by UPI/PAYTM fraud of amount Rs 93000/- as fraudster hack my UPI PIN & subsequently did three withdrawal i.e.9000,4000+40000, 40000 with out my doing any thing.It seems shortcoming in PAYTM/UPI system.Can I claim on PAYTM/UPI??

Ans: We are sorry to hear that you were a victim of fraud. It’s important to take immediate action to address the situation.

Below are the Steps that you can take:

1. Contact your bank: To prevent any future unauthorized access, contact your bank and freeze the account, and modify the UPI pin.

2. Contact Paytm: Reach out to PAYTM as soon as possible to report the fraudulent activity and explain the situation. They will guide you through the process of filing a complaint and provide you with further assistance.

3. File a complaint: Visit your nearest cyber security cell and file a complaint about the fraudulent activity. Provide them with all the relevant details, including any evidence you may have, such as transaction records, messages, or emails.

According to RBI guidelines, anyone who falls victim to UPI fraud needs to first report the issue to the payment service provider. However, in case the UPI service provider doesn’t provide much assistance, the user can also file a complaint at the NPCI portal – npci. org. in.
DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Users are advised to pursue the information provided by the rediffGURU only as a source of information to be as a point of reference and to rely on their own judgement when making a decision.
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