i was cheated on line by UPI/PAYTM fraud of amount Rs 93000/- as fraudster hack my UPI PIN & subsequently did three withdrawal i.e.9000,4000+40000, 40000 with out my doing any thing.It seems shortcoming in PAYTM/UPI system.Can I claim on PAYTM/UPI??

Ans: We are sorry to hear that you were a victim of fraud. It’s important to take immediate action to address the situation.

Below are the Steps that you can take:

1. Contact your bank: To prevent any future unauthorized access, contact your bank and freeze the account, and modify the UPI pin.

2. Contact Paytm: Reach out to PAYTM as soon as possible to report the fraudulent activity and explain the situation. They will guide you through the process of filing a complaint and provide you with further assistance.

3. File a complaint: Visit your nearest cyber security cell and file a complaint about the fraudulent activity. Provide them with all the relevant details, including any evidence you may have, such as transaction records, messages, or emails.

According to RBI guidelines, anyone who falls victim to UPI fraud needs to first report the issue to the payment service provider. However, in case the UPI service provider doesn’t provide much assistance, the user can also file a complaint at the NPCI portal – npci. org. in.