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Sanjeev

Sanjeev Govila  |458 Answers  |Ask -

Financial Planner - Answered on Sep 23, 2023

Colonel Sanjeev Govila (retd) is the founder of Hum Fauji Initiatives, a financial planning company dedicated to the armed forces personnel and their families.
He has over 12 years of experience in financial planning and is a SEBI certified registered investment advisor; he is also accredited with AMFI and IRDA.... more
harish Question by harish on Sep 20, 2023Hindi
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i was cheated on line by UPI/PAYTM fraud of amount Rs 93000/- as fraudster hack my UPI PIN & subsequently did three withdrawal i.e.9000,4000+40000, 40000 with out my doing any thing.It seems shortcoming in PAYTM/UPI system.Can I claim on PAYTM/UPI??

Ans: We are sorry to hear that you were a victim of fraud. It’s important to take immediate action to address the situation.

Below are the Steps that you can take:

1. Contact your bank: To prevent any future unauthorized access, contact your bank and freeze the account, and modify the UPI pin.

2. Contact Paytm: Reach out to PAYTM as soon as possible to report the fraudulent activity and explain the situation. They will guide you through the process of filing a complaint and provide you with further assistance.

3. File a complaint: Visit your nearest cyber security cell and file a complaint about the fraudulent activity. Provide them with all the relevant details, including any evidence you may have, such as transaction records, messages, or emails.

According to RBI guidelines, anyone who falls victim to UPI fraud needs to first report the issue to the payment service provider. However, in case the UPI service provider doesn’t provide much assistance, the user can also file a complaint at the NPCI portal – npci. org. in.
DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Users are advised to pursue the information provided by the rediffGURU only as a source of information to be as a point of reference and to rely on their own judgement when making a decision.
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Milind

Milind Vadjikar  |1238 Answers  |Ask -

Insurance, Stocks, MF, PF Expert - Answered on Feb 27, 2025

Asked by Anonymous - Feb 25, 2025Hindi
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Hello sir I got a call from a number asking to enhance credit card limit for SBI yesterday. HE TOLD ME THAT he is calling from SBI credit card department main branch Pune. He asked me to go in Google Chrome online card support. I went there and he asked me to verify your cards and you can check your increase limit instantly. While I was doing so, that site shows my otp was not verified. Again he asked me for my second card details while I was doing so I found message of deduction of 18018, 4925 and 4805 respectively for Amazon India, blunt it and blim communication. I told that person he told me that this is may be bank hold your limit for some time. You will see your limit increase by tomorrow. I asked him to refund my money. They he told if I was a fraud why should I talk to you. Sir don't worry you will get your money back. Again I asked him then he threatening me if you will hipper than I will disconnect the line and he disconnected. Within half an hour I report to cyber crime which actually not supported. They cut the call 6-7 time. And I connected to sbi credit card customer care and block my card and raise a dispute for the transaction. Please guide me for further, as today I called both of them they replied that your money go to amazon and product is delivered so you will not get any refund. Go and do FIR you may got that account details.
Ans: Hello;

Please file FIR with cyber cell(helpline no. 1930)/local Police immediately.

Inform RBI and SBI about the fraud and seek help for refund.

Please be vey careful and cautious.

Never share your personal details, OTP etc on public platforms and phone calls/messages.

Best wishes;

..Read more

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DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Investment in securities market are subject to market risks. Read all the related document carefully before investing. The securities quoted are for illustration only and are not recommendatory. Users are advised to pursue the information provided by the rediffGURU only as a source of information and as a point of reference and to rely on their own judgement when making a decision. RediffGURUS is an intermediary as per India's Information Technology Act.

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