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Should I appeal the misrepresented return on premium for my home loan insurance?

Milind

Milind Vadjikar  |806 Answers  |Ask -

Insurance, Stocks, MF, PF Expert - Answered on Nov 26, 2024

Milind Vadjikar is an independent MF distributor registered with Association of Mutual Funds in India (AMFI) and a retirement financial planning advisor registered with Pension Fund Regulatory and Development Authority (PFRDA).
He has a mechanical engineering degree from Government Engineering College, Sambhajinagar, and an MBA in international business from the Symbiosis Institute of Business Management, Pune.
With over 16 years of experience in stock investments, and over six year experience in investment guidance and support, he believes that balanced asset allocation and goal-focused disciplined investing is the key to achieving investor goals.... more
Asked by Anonymous - Nov 26, 2024Hindi
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I took home loan from HDFC of 10 years duration in May 2023. I told them that i will be able repay the loan in few months as i was planning to sell one plot of mine. Bank employee offered insurance on home loan with return of premium scheme telling me that as soon as you repay the loan all of the premium will be returned. I was old customer so i trusted her and took insurance. Later i came to know that no refund on that policy if you surrender in one year and 60 percent deduction after 02 years. My mistake that i overlooked freelook peroid and rate of return of premium in the documents. I have repaid my whole loan and woll be completing my policy tenure of 02 years in Apr 2025. What should i do to get maximum return of the premium and should i appeal to the higher authorities about the lie told by the employee or i accept the return and sit and regret my decision? Need your valuable advice

Ans: Hello;

You may register a grievance with ombudsman of the lender stating the facts of the matter clearly.

It is upto the discretion of lender's grievance management leadership to take appropriate view of this matter and decide suitably.

Because legally it will always boil down to, you have signed up for the policy after going through all the terms and conditions and also didn't reckon that anything is wrong during the free look up period so no discussion unless you manage to get a video clip of your conversation with the bank employee, which I believe is almost impossible.

Best wishes;
DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Users are advised to pursue the information provided by the rediffGURU only as a source of information to be as a point of reference and to rely on their own judgement when making a decision.
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I have bought a Health Insurance for My family 2+1 on Aug 23 with a 25Lacs covering from Reliance General Insurance Co. This Policy is port from Niva Bhupa which i had taken in 2021. I come to know some one from my surrounding is that the Reliance is not settling claims Properly and full. This policy is taken for 2year. Can u Suggest me
Ans: I understand you're concerned about Reliance General settling claims properly. It's good to be aware! Here's how we can approach this:

Claim Settlement Ratio (CSR) Check: Every insurance company has a CSR, a public record showing the percentage of claims they settle. You can check Reliance General's CSR online to see their historical performance.

Policy Review: Review your policy documents carefully. Understand the terms and exclusions related to claim settlements. If something seems unclear, reach out to Reliance General for clarification.

Network Hospitals: Using network hospitals within your policy can streamline the claim settlement process.

Remember, a single experience doesn't represent the entire picture. However, your concern is valid. Let's not worry, we can assess further!

You did well porting your policy! Health insurance is crucial, and you've taken a great step for your family.

Moving forward: If you'd like a more in-depth analysis of your health insurance options, consider consulting a Certified Financial Planner (CFP). They can assess your specific needs and recommend the best plan based on your family's requirements.

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I took houseing loan at axis bank with25 years repayment term and covered life insurance for the loan amount. But i closed said loan with in 28 months.shall i get back proposanate insurance premium paid by me.
Ans: Understanding the Insurance Premium Refund Process

When you close a housing loan early, you might wonder about getting back the insurance premium. The insurance you bought covered the loan term. Now, let's explore if you can get a refund for the insurance premium paid.

Nature of Loan Insurance

Loan insurance safeguards the lender and your family. If something happens to you, the insurance pays off the loan. It’s a crucial element in securing financial stability. But when you repay the loan early, the scenario changes.

Terms and Conditions of Insurance Policies

Insurance policies come with specific terms and conditions. These conditions dictate the refund policy. Usually, insurers have clauses about refunding premiums if the loan is closed early. Reading these terms is essential to know your entitlement.

Pro-rata Refunds

Some insurance companies offer a pro-rata refund. This means you get a refund based on the remaining term of the policy. For instance, if your loan was for 25 years and you closed it in 28 months, you might get a refund for the unused period. This could be a significant amount, given the long-term nature of your original policy.

Administrative Fees and Charges

Be aware of administrative fees and charges. Insurance companies might deduct these fees from your refund. This can affect the total amount you receive back. Ensure you understand these potential deductions by reviewing your policy documents or speaking with your insurance provider.

Communication with Your Insurance Provider

To initiate the refund process, contact your insurance provider. They will guide you through the steps needed to process your refund. Having all your loan and insurance documents handy will streamline this communication.

Importance of Documenting Communication

Keep records of all communications with your insurance provider. Emails, letters, and call logs are crucial. This documentation can be useful if there are disputes or delays in processing your refund.

Insurance Policy Alternatives Post Loan Closure

After closing your loan, you might still need insurance coverage. Reassessing your insurance needs is wise. A Certified Financial Planner can help you determine the best coverage to protect your financial interests moving forward.

Reinvestment of Refund

If you receive a refund, consider how to use it wisely. Consulting with a Certified Financial Planner can provide insights. They can guide you on reinvesting the money in mutual funds or other beneficial financial products.

Common Misconceptions about Insurance Refunds

Many people believe that closing a loan guarantees a refund of the insurance premium. This is not always the case. The refund depends on the specific terms of your insurance policy. Understanding these nuances can save you from unrealistic expectations.

Assessing the Financial Impact

Evaluate the financial impact of closing your loan and getting an insurance refund. This analysis helps in understanding the overall benefit. You might find that the refund can be a valuable addition to your financial planning strategy.

Potential Delays in Refund Processing

Be prepared for possible delays in the refund process. Insurance companies have their procedures and timelines. Staying patient and following up regularly can ensure a smoother process.

Appreciating the Value of Insurance

Even though you might get a refund, it’s crucial to appreciate the value insurance provided while your loan was active. It offered peace of mind and financial security, which is invaluable.

Conclusion

Closing your loan early and seeking a refund on your insurance premium is a prudent financial move. Understanding the terms, communicating effectively with your provider, and planning the use of your refund are essential steps. Consulting with a Certified Financial Planner can further enhance your financial strategy.

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Asked by Anonymous - Sep 17, 2024Hindi
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Sir, I had invested in HDFC Sanchay Plus in Long-Term Income Plan. It was a insurance and regular income plan for a period of 30 years. I paid up for five years as mandated by the policy. The pay out would commence from 7th year annually upto 30 years. The principal amount would be paid on completion of 30th year of enrollment. I appears the return of investment was less than 5% and diminishes further with time. I decided to withdraw from the scheme however the HDFC Life is deducting a huge sum from the invested amount. I requested to atleast return the principal amount invested without any add-on. But HDFC Life is referring to the policy clause and declining to return the invested amount. How can I retrieve the invested amount in this scenario. Thanking you in anticipation.
Ans: Most of the people make this mistake of considering insurance coupled with investment as good combination. The fact that insurance regulator allows insurance companies to use words such as "Guaranteed", "Assured" which entice gullible investors, makes things more difficult.

Endowment or money back policies never yield return over 5 to 6%.

Even ULIP policy returns above a threshold will now be subject to long term capital gain tax apart from fund management, policy administration and other heavy charges during first 5 years.

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Asked by Anonymous - Oct 22, 2024Hindi
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I have lost money around 8 lakhs in gambling now i want to restart my life fresh i need to settle my debts and loan with bank and NBFCs is it possible to settle money at 70 percent waived off
Ans: Restarting your life after financial setbacks is possible with a disciplined approach. Settling your debts with banks and NBFCs requires a strategic plan, negotiation, and commitment. Here's a 360-degree approach to help you resolve your situation:

Assess Your Current Financial Position
List All Debts: Create a detailed list of all outstanding loans and debts, including principal, interest, and penalties.

Identify Income Sources: Calculate your monthly income and any other sources of funds.

Evaluate Essential Expenses: Identify non-negotiable expenses such as rent, food, utilities, and transport.

Determine Negotiable Debts: Focus on debts with higher interest rates or legal implications.

Negotiating with Lenders
Possibility of Settling at 70% Waiver
Banks and NBFCs Are Open to Negotiation: They prefer recovering some amount rather than declaring a loan as non-performing.

Settlement Terms Vary: Each lender may have unique policies. Some might agree to 70% waiver, but others may not.

Present Your Case Transparently: Show proof of your financial hardship. Explain your inability to pay in full.

Request a One-Time Settlement (OTS): Offer to pay a lump sum of the waived-off amount to close the debt.

Steps to Negotiate Effectively
Reach Out to the Right Department: Contact the collections or recovery department of your lender.

Seek Professional Help: A certified financial planner or debt resolution expert can negotiate on your behalf.

Prepare a Settlement Plan: Propose a realistic amount you can pay. Mention the sources for this payment.

Ask for Written Confirmation: Ensure the lender provides a formal agreement on the waived-off amount.

Negotiate for Reduced Interest and Penalties: Request removal of penalties and reduction of interest rates.

Managing Your Financial Obligations
Repayment Strategy
Prioritise High-Interest Loans: Focus on clearing loans with higher interest rates first.

Consolidate Debts: Consider consolidating multiple loans into one with a lower interest rate.

Use Liquid Assets Wisely: If you have savings or assets, use them to reduce your debt burden.

Building a Fresh Financial Foundation
Avoid Gambling and High-Risk Activities
Adopt Healthy Habits: Seek professional help if gambling is an addiction. Join support groups like Gamblers Anonymous.

Focus on Financial Literacy: Learn to manage your money effectively through courses or books.

Create a Budget and Emergency Fund
Track Income and Expenses: Use apps or spreadsheets to monitor your financial activity.

Save for Emergencies: Set aside 3–6 months of expenses as a safety net.

Restart Investments Gradually
Start with SIPs: Begin investing small amounts in mutual funds. Avoid direct stock trading initially.

Build a Retirement Corpus: Plan for long-term financial security systematically.

Final Insights
Rebuilding your life after a financial setback takes effort but is achievable. Focus on negotiating your debts transparently and settling them systematically. Learn from past mistakes and adopt disciplined financial habits. Restart your journey with renewed confidence and a commitment to avoid risky behaviours. Seek professional guidance when needed to make informed decisions.

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DISCLAIMER: The content of this post by the expert is the personal view of the rediffGURU. Investment in securities market are subject to market risks. Read all the related document carefully before investing. The securities quoted are for illustration only and are not recommendatory. Users are advised to pursue the information provided by the rediffGURU only as a source of information and as a point of reference and to rely on their own judgement when making a decision. RediffGURUS is an intermediary as per India's Information Technology Act.

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