Hello A few years ago I was given an SBI credit card saying it will be free renewal. When they started levying a renewal fee I cancelled it, and they said they will cancel the charge and I can continue using it. I have a main credit card with another bank, so I haven’t used the SBI credit card at all for the last couple of years. A few weeks ago I noticed that there was a Rs 2700 levy on the SBI card, and was given a deadline to make the payment. I decided to cancel it again, but the phone executive who called me after I applied for cancellation said they will cancel this charge and if I can continue to use the credit card. Then I got a message that my request for waiver of this fee has been rejected and to pay this amount. This charge of Rs 2700 is renewal fee + late fee for not paying it + penalty, it is not for any transaction that I defaulted on. Now I have got another message from SBI Card saying if I don’t make this payment of Rs 2700, they will pass on my information to credit rating agencies for downgrading me. I have not defaulted on a payment in my life. This amount SBI Cards is claiming is not a default on my transaction, but a renewal fee they levied, and when I didn’t want to renew my card by paying it they added late fees and then penalty on the whole thing. How do I get out of this? Please help

Ans: It sounds like you're facing a frustrating situation with recurring messages about a payment for an SBI debit card that you don't have. Despite your efforts to contact the concerned parties and raise the issue through multiple channels, you haven't received a satisfactory resolution.

At this point, since you've already contacted both the AGM in Mumbai and lodged complaints through the SBI card chargeback website without success, you may want to explore additional steps to resolve the issue:

Escalate the Matter: Consider escalating your complaint within SBI's hierarchy. You can try reaching out to higher authorities or different departments within SBI, such as customer service or dispute resolution, to seek further assistance.

Legal Assistance: If the issue persists despite your efforts and continues to cause inconvenience or distress, you may consider seeking legal advice or assistance. A legal expert can provide guidance on your rights and options for resolving the matter through legal channels.

Consumer Protection Agencies: Contact consumer protection agencies or ombudsman services that deal with banking-related grievances. They may be able to intervene on your behalf and facilitate a resolution with the bank.

Credit Reporting Agencies: If the incorrect information is affecting your credit score or financial standing, you can contact credit reporting agencies to dispute any inaccuracies and request corrections to your credit report.

Document Everything: Ensure you keep records of all your communication attempts, including emails, complaint reference numbers, and any responses received. This documentation can be valuable if you need to provide evidence or pursue further action.

Ultimately, persistence and patience may be necessary as you navigate the process of resolving this issue. Keep advocating for yourself and exploring different avenues until you achieve a satisfactory outcome.

Ans: Hello Mr. Kumar Shashi Raj,

I understand the frustration and inconvenience you've faced due to the delay in your credit card payment reflecting on your Axis Bank account. It's indeed disheartening to experience such issues, especially when you've taken timely action to fulfill your financial obligations.

It's essential to determine accountability in situations like these. While Axis Bank has mentioned a downtime issue from SBI, it's crucial to delve deeper into the matter to ascertain where the responsibility lies. Both institutions play integral roles in the transaction process, and pinpointing the exact cause of the failure is essential to seek redressal.

Your proactive approach in raising complaints with both Axis Bank and SBI is commendable. However, if you haven't received satisfactory responses, you may consider escalating the matter further. You can approach the banking ombudsman, a regulatory body established to address grievances related to banking services. They can investigate the issue impartially and facilitate a resolution.

Meanwhile, to mitigate the adverse impact on your financial standing, you can request Axis Bank to waive off the penalty and interest charges, citing the delayed payment due to technical issues beyond your control. Additionally, you may inquire about any measures they can take to rectify the effect on your CIBIL score.

Remember to keep documentation of all communication and transactions related to this issue for future reference.

Stay resilient throughout this process. Justice may take time, but your persistence can lead to a favorable outcome.

Best Regards,

K. Ramalingam, MBA, CFP,
Chief Financial Planner,
www.holisticinvestment.in

Ans: Mr. Sam. I appreciate that you took action to pay your outstanding credit card dues. Let’s address your concern step-by-step and analyse the potential penalties and interest charges you might face for the delayed payment.

Understanding Credit Card Late Payment Charges
Since your credit card due date was on 31.10.2024, and you made the payment on 04.11.2024, there is a delay of 4 days.

Most credit card companies, including SBI, charge a late payment fee if payments are not made on or before the due date. Additionally, interest charges are applied on the outstanding amount.

The fees and interest can add up quickly, especially if the outstanding amount is significant, like your balance of Rs 48,000.

Let’s break down the potential charges you could face and how they are typically calculated.

Late Payment Fee
Credit card companies usually charge a fixed late payment fee based on the outstanding balance.

For an outstanding balance like yours (Rs 48,000), the late payment fee can range between Rs 750 to Rs 1,300.

The fee depends on the bank's specific policies, so you may want to check your credit card terms or contact customer service for the exact amount.

Interest Charges on Outstanding Dues
Credit card interest rates can be quite high, typically ranging from 3% to 4% per month, which translates to an annual rate of 36% to 48%.

Since you missed the due date, the interest will be charged on the full amount of Rs 48,000 from the billing date, not just the delayed period.

Additionally, interest will also be charged on any new purchases made until the payment is fully cleared. This is known as the revolving credit interest.

Potential GST Charges
In addition to late payment fees and interest, GST (Goods and Services Tax) of 18% is applied on both the late fee and the interest charges.

This means that your overall charges will increase slightly due to this additional tax.

Summary of Expected Charges
Late Payment Fee: Approximately Rs 750 to Rs 1,300 based on your outstanding balance.

Interest Charges: Calculated on the outstanding amount of Rs 48,000 at a rate of 3% to 4% per month.

GST: An additional 18% on the total of late fee and interest.

Immediate Actions to Minimise Future Charges
Pay Off Dues Quickly: If possible, try to pay off any remaining balance immediately to stop further interest accumulation.

Contact the Bank: It may be worth calling the SBI customer service and explaining your situation. Sometimes, banks waive late fees for customers with a good payment history.

Set Up Auto-Debit Facility: To avoid missing payments in the future, set up an auto-debit from your bank account for at least the minimum due amount.

Monitor Your Statements: Regularly check your credit card statements to avoid any surprise charges. It’s crucial to stay on top of payments, especially during festive or busy periods.

Long-Term Strategies to Avoid Debt Trap
Credit cards are convenient but can lead to debt if not managed carefully. Here are some suggestions:

Clear Dues in Full: Always aim to clear the total due amount by the due date. Paying only the minimum due will result in accumulating interest on the remaining balance.

Avoid Making New Purchases on Credit: Until you clear your dues, try to avoid using your credit card for new purchases to prevent additional interest.

Emergency Fund: If possible, build a small emergency fund to handle unexpected expenses. This way, you won't have to rely on credit cards.

Use Debit Cards for Everyday Expenses: To reduce your dependency on credit, use a debit card for regular purchases. This will help you manage your expenses better.

Some Final Insights
Credit card debt can quickly spiral out of control if not managed properly. The key is to act promptly and clear your dues to avoid paying hefty fees.

Late fees, interest, and GST charges can add up, making it essential to pay attention to due dates. Even a few days' delay can be costly.

By taking proactive measures and maintaining discipline in payments, you can avoid future charges and keep your finances in good health.

If you are struggling with managing debt or financial planning, consider consulting a Certified Financial Planner to guide you towards better financial management.

Best Regards,

K. Ramalingam, MBA, CFP,
Chief Financial Planner,
www.holisticinvestment.in
https://www.youtube.com/@HolisticInvestment