Dear Sir/ Madam, I am struggling to take out my Provident Fund have written even to PF Commissioner Jharkhand but to no avail. Prior to my previous company I worked with Reliance Jio. PF Money is stuck the last company which I worked Basic First turned out to be Fraud they didn't deposit the PF Money and when I try to withdraw it's rejected always stating wage reasons like Father Name Mismatch Bank Details incomplete etc.. whereas during COVID times they didn't reject and Money came to my bank account. I have written to PF Office Ranchi and even called them but the response is Nil. I want to complain to the highest authority as because of Basic First my carrier also got ruined. I Shall remain great ful if you could advice guide me Thanks

Ans: It sounds frustrating to have your PF withdrawal rejected for these reasons. Here's how you can address them and raise a grievance effectively:

1. Update Father's Name:

EPFO Portal: Log in to the EPFO member portal (https://www.epfindia.gov.in/) and check the 'Manage' section for updating your father's name. Ensure it matches your Aadhaar card or other official documents.
Document Submission: If the online option isn't available, submit a signed application form requesting a name change along with self-attested copies of documents proving the correct name (like Aadhaar, PAN card). You can submit these documents to your previous employer or the regional EPFO office.
2. Update Bank Details:

Cheque Book Name: If your name isn't printed on the cheque book, consider using a cancelled cheque from your bank account where your name appears clearly. This can be uploaded while refiling your withdrawal claim.
Bank Account Update: Double-check that the bank account details linked to your EPF account are accurate and match your bank passbook or statement.
3. Raise a Grievance:

EPFO Portal: The EPFO portal should have a dedicated grievance redressal section. Look for options like 'Raise Grievance' or 'Contact Us'. File a detailed grievance explaining the issue (mismatched name, rejection reason) and the steps you've taken (documents submitted, bank details updated).
Clear and Concise: Clearly state your EPF account number, the nature of the problem, and the corrective action you expect. Attach relevant documents if possible.
4. Follow Up:

Screenshot: While there might not be a confirmation email, take a screenshot of your submitted grievance for reference.
EPFO Helpline: Consider calling the EPFO grievance redressal helpline for further assistance. You can find the helpline number on the EPFO website.
Patience: Resolving discrepancies can take time. Follow up periodically through the portal or helpline to check the grievance status.
Additional Tips:

Maintain Records: Keep copies of all documents submitted and communication with EPFO for future reference.
Professional Tone: Maintain a professional and courteous tone when filing grievances or calling the helpline.
By taking these steps, you should be able to get your PF withdrawal processed smoothly. Remember, persistence and clear communication are key.

Ans: Here's how you can approach the situation of missing PF data for your period of employment between February 2004 and March 2008:

1. Contact Delhi EPFO:

Since your main PF account was maintained at the Delhi EPFO office, it's crucial to reach out to them again.
Try contacting the Delhi EPFO grievance redressal officer (https://epfigms.gov.in/grievance/grievancemaster) through email or phone. Clearly explain the issue with missing data and the attempts you've already made to get it resolved. Mention your UAN number and the period for which data is missing.
Be persistent and follow up on your communication.
2. Utilize Online Grievance Portal:

The EPFO website offers an online grievance redressal portal (https://epfigms.gov.in/grievance/grievancemaster).
Register a grievance there, outlining the details of the missing data and the unresponsive nature of the Bandra office.
3. Approach EPFO Helpline:

You can also try contacting the EPFO helpline at 1800-118-0055.
Explain your situation and seek guidance on how to get the missing data reflected in your UAN account.
4. Reach Out to Ex-Employer (if possible):

If you're still in touch with your former employer (the one before the Australian brand takeover), try contacting their HR department.
They might have copies of your PF records for the period in question, which could be helpful in getting the data updated in your UAN.
5. Utilize UAN Portal's "Contact Us" Option:

While the UAN portal might not directly resolve the issue, you can try using the "Contact Us" option and explain your situation.
They might be able to provide additional guidance or escalate your concern within the EPFO system.
Here are some additional tips:

Maintain a record of all your communication with the EPFO offices, including emails, phone call logs, and grievance reference numbers.
If you have any documents related to your PF account for the missing period, such as payslips showing PF deductions, keep them handy.
Consider getting help from a professional PF consultant if the issue persists. They can navigate the EPFO processes and handle communication on your behalf.
Remember, persistence is key. By following these steps and keeping track of your communication, you should be able to get your missing PF data reflected in your UAN and access your PF funds.

Best Regards,

K. Ramalingam, MBA, CFP,

Chief Financial Planner,

www.holisticinvestment.in