Some of my friends, few retired people, few salaried people and few business people who filed their ITR-1 / ITR-4 respectively for AY 2022-23 got their 143(1) intimation approving their refunds but ITD says in portal that their names in PAN and Bank Account are mismatching. On physical verification that was found to be correct. Refund status in NSDL site says to approach AO but on Grievance to AO no proper response. How to resolve this? Please guide. Thank you.
Ans: ITRs are processed by Centralised Processing Centre, Bangalore (CPC) of Income Tax Department.
In certain cases, wherein the computerised system is unable to process any return, then the rights are transferred to the Assessing Officer (AO). So, you have to follow up with AO in his office for the processing of the refund.
If AO is unable to process your refund due to some technical issues which are beyond her/his control; you may request for a solution at Centralised Public Grievance Redress and Monitoring System (CPGRAMS), which is an online platform.